Flying to or from Israel and your flight was delayed or cancelled? Answer a few short questions to see whether you may be entitled to compensation — up to ₪3,670 or €600 per passenger. The check is based on fixed rules taken from the law: no promises and no guesswork.
Start the free check📞 Prefer the phone? Call our line: 077-229-1988
Recorded explanation and message line, in Hebrew – works from kosher phones, 24 hours a day
✡ For Shabbat and kosher travellers
A cancellation to avoid Shabbat only removes the fixed compensation. The refund, hotel, food and expenses remain – and refusing a flight that lands on Shabbat doesn’t cost you your rights.
Read more →The airline must provide food during a long wait. Israeli courts have awarded damages when no kosher food was provided. Here’s how to claim it.
Read more →Mainly when you were told about the cancellation less than 14 days before the flight.
Under the EU rules – arriving 3 or more hours late. Under Israeli law – a delay of 8 hours or more.
Refused boarding because of overbooking, when you didn't give up your seat voluntarily.
What happened, when, and from where to where – under a minute, online or by phone.
Your answers are compared with the rules of Israeli, EU and UK law.
If suitable – a referral to a passenger-rights specialist who deals with the airline.
| Law | Short flight | Medium flight | Long flight |
|---|---|---|---|
| Aviation Services Law (Israel) | ₪1,530 up to 2,000 km | ₪2,450 2,000–4,500 km | ₪3,670 over 4,500 km |
| EU261 (European Union) | €250 up to 1,500 km | €400 1,500–3,500 km | €600 over 3,500 km |
| UK261 (United Kingdom) | £220 | £350 | £520 |
Amounts are per passenger, based on 2026 figures. In some cases compensation may be halved. You can't be compensated twice for the same flight under two laws.
No. The result is a first assessment based on your answers. The outcome depends on the applicable law, your documents, the circumstances and the airline's response.
Your booking confirmation, boarding passes, messages from the airline, receipts for food, hotels and transport, and any record of the actual departure and arrival times.
Reasons like these can exempt the airline from cash compensation, but simply stating a reason doesn't always decide the matter. Your right to a refund or an alternative flight, and to care and assistance, remains either way.
If all the flights were on the same booking, what counts is the delay in reaching your final destination. On separate bookings there is usually no entitlement.
Your details are passed to a passenger-rights specialist, who may contact you. Before signing up with any service, read its terms and fees.
On 5 November 2026 the Lufthansa Group announced its crews would not stay overnight in Israel until the end of the month. Since then some flights stop on the way for a crew change, some were cancelled, and some left many hours late.
9 November 2026On Thursday, 5 November 2026, KLM flight 461 from Amsterdam to Tel Aviv was held in Bucharest by a hoax bomb threat. After it was cleared to continue, a technical fault was found – and the flight was cancelled in the middle of the night.
9 November 2026In July 2026 Israir flight 116 from Luton to Tel Aviv was cancelled after an airport service vehicle hit the plane. Shabbat-observant passengers only got back to Israel on Sunday.
A free step-by-step guide – including a ready-made letter to the airline, small claims court, and what to know before you start.
EinTisa ("No Flight" in Hebrew) is an independent Israeli website that helps travellers find out whether they may be owed compensation for a delayed or cancelled flight. Many people don't know the law entitles them to cash compensation – and never claim it.
We focus only on flights that depart from or land in Israel – on any airline. We track flight disruptions at Ben Gurion Airport, and offer a short, free first check based on the rules of Israeli law, the EU regulation and the UK rules. When a case looks suitable, we refer the passenger to a specialist in passenger rights, who handles the claim with the airline.
We are not an airline or a law firm, and we don't give legal advice. The check on this site is free. We may receive a commission from the claims partner for a referral – at no extra cost to you.
A question, a comment or a request to correct your details? We'd be glad to hear from you.
📞 Phone line (Hebrew, works from kosher phones): 077-229-1988 – press 1 for an explanation, 2 to leave a message
📧 Email: info [at] eintisa.com
Partnerships and advertising: ads [at] eintisa.com
We aim to reply within one business day. Please don't send credit card numbers or ID documents by email.