Privacy policy

Last updated: November 2026 · This is a translation; if it differs from the Hebrew version, the Hebrew version prevails.

The EinTisa website (eintisa.com and eintisa.co.il) and the phone line 077-229-1988 (together, "the service") provide a free first check of whether you may be owed compensation for a cancelled or delayed flight and, where suitable, a referral to a passenger-rights specialist. This policy explains what information we collect, why, who receives it and what your rights are, under Israel's Privacy Protection Law, 5741-1981, and its regulations.

1. What we collect

• Your answers to the check (type of disruption, date, route, length of delay and so on). The check runs in your browser, and your answers are not sent to us unless you choose to send your case.
• Details you choose to give to send your case for review: name, phone number, flight number and number of passengers – together with a summary of your answers.
• Phone line messages: if you leave a message, the recording and the number you called from are stored and emailed to us.
• Emails: the content of your message and your contact details.
• Technical data: as with any website, our hosting and font providers (see section 4) may log IP addresses and browser data for operation and security. We use Cloudflare Web Analytics to count visits in aggregate, without cookies and without identifying you. We advertise the site on Google Ads, so a Google tag may set a cookie to tell whether you arrived from an ad and whether you used the check, the kit or a form – aggregate data only, never what you type into the check. You can block such cookies in your browser or in Google ad settings.

You are not legally required to give us any information. Without a name and phone number we can't get back to you or pass on your case.

2. How we use it

• To review your case and get back to you.
• To pass your case, at your request and with your consent, to a passenger-rights specialist.
• To answer enquiries, improve the service and comply with the law.

We won't send you marketing without separate, explicit consent, and we won't sell your information.

3. Who receives it

• A passenger-rights specialist – only if you chose to send your case and agreed to this. The specialist may operate outside Israel (for example in the EU) and will act under its own privacy policy. The site may receive a commission for the referral.
• Technical service providers that make the service work, who receive information only as part of their role (see section 4).
• Authorities – where required by law.

4. Service providers and transfers abroad

• Cloudflare – website hosting, protection and cookie-free visit statistics.
• Google Ads – advertising the site and measuring the results.
• Google (Google Workspace) – our business email; and Google Fonts to display the site's font.
• Yemot HaMashiach – operating the phone line and recording messages.
• WhatsApp – if you choose to send your case on WhatsApp, the message is also subject to WhatsApp's terms.

Some providers store information on servers outside Israel. Information is transferred to them in accordance with the Privacy Protection (Transfer of Data to Databases Abroad) Regulations.

5. How long we keep it

Case details and recordings are kept for up to 24 months from your enquiry, to allow follow-up of your case, and are then deleted – unless the law requires us to keep them longer. You can ask for earlier deletion at any time.

6. Security

We take reasonable measures to protect your information, including an encrypted connection to the website, restricted access to our email and phone system, and passwords and verification. No security is perfect, so please don't send us credit card numbers, ID copies or other sensitive documents.

7. Your rights

Under the law, you may see the information we hold about you, ask us to correct it, and ask us to delete it or stop using it. Write to info [at] eintisa.com or call 077-229-1988. We'll reply within 30 days.

If you believe we haven't handled your information properly, you can contact Israel's Privacy Protection Authority.

8. Minors

The service is intended for people aged 18 and over. A parent may contact us on behalf of their children who travelled on the same booking.

9. Changes

We may update this policy from time to time. The date of the last update appears at the top of this page.